Terms of Service

Updated: 12th June 2026

1. Introduction

These Terms of Service (“Terms”) govern your use of the RAVIAN RETAIL LTD website, services, and purchases. By accessing our website or placing an order, you agree to be bound by these Terms.

2. Company Information

RAVIAN RETAIL LTD
Email: support@ravianretail.com
Phone: +44 192 594 5175
Hours: Mon - Fri: 9:00 AM - 5:00 PM (GMT-LONDON TIME) (Live Chat and Email Support Available)

Registered Office (not a returns address):
Unit B Goddard Road, Astmoor Industrial Estate, Runcorn, England, WA7 1DX

Company Type: UK Private Limited Company

3. Use of the Website

You agree to use the website only for lawful purposes, provide accurate information, and not interfere with website functionality or security.

4. Product Information

We strive to ensure that product descriptions, images, and pricing are accurate. However, errors may occur. We reserve the right to correct errors or cancel orders prior to dispatch.

5. Orders & Acceptance

Your order is accepted only when we send an order confirmation email. We may cancel orders due to stock issues, pricing errors, payment problems, or suspected fraud.

6. Pricing & Payment

All prices are in GBP (£). Payments must be authorised and successfully processed before an order is dispatched.

7. Delivery

We deliver within the United Kingdom. Orders placed before 2 PM (Monday–Friday) are dispatched the same day; orders placed after this time are dispatched the next working day.

8. Returns & Refunds

We offer a 180-day return window as outlined in our Returns & Refund Policy.

9. Discount Codes

Discount codes must be used within their validity period and cannot be applied retroactively. Only one discount code can be applied per order at checkout.

Free delivery is a separate offer and is applied automatically at checkout when your order meets the minimum spend threshold no code is required for this.

If you are unsure which discount gives you the best saving, please contact us before placing your order and we will be happy to help.

10. Intellectual Property

All website content, including images, text, and logos, is owned by RAVIAN RETAIL LTD or its licensors. Unauthorised use is prohibited.

11. Limitation of Liability

We are not responsible for indirect, incidental, or consequential losses. Our total liability is limited to the amount paid for the product in question.

12. User Accounts

Users must keep their account information secure and notify us of any unauthorised access.

13. Third-Party Services

We use third-party services such as Shopify, PayPal, Stripe, and courier partners. Their terms and policies may also apply.

14. Privacy & Data Protection

Personal data is handled in accordance with our Privacy Policy and applicable UK data protection laws.

15. Governing Law

These Terms are governed by the laws of England and Wales.

16. Changes

We may update or modify these Terms. Updated versions will be posted on this page.

17. Contact Us

Business Name: RAVIAN RETAIL

Company Name: RAVIAN RETAIL LTD

Address: Unit B Goddard Road, Astmoor Industrial Estate, Runcorn, England, WA7 1DX

Email: support@ravianretail.com

Mobile: +44 192 594 5175

Company Registration Number: 14050025